Crewtale Help

Crewtale is a private app for rider crews. One rider records the route, everyone adds their clips, and each one lands on the map where it happened.

A question, a problem or something to report? Write to help@crewtale.com. Tell us which phone you use and what happened.

Joining a crew

Crews are invite-only. Ask a rider in the crew for the invite link or code. Open the link on your phone, or tap Got an invite? in the app and enter the code. Already in a crew? Tap the crew name at the top of the feed, then Join with a link or code.

Recording a ride

Hold the orange record button for one second. Crewtale records the route with the phone in your pocket, with or without signal, and uploads it when you're back in range. Only one rider needs to record; anyone else can record too, as a backup.

To record with the screen off, allow location Always. With While Using, Crewtale only records while the app is open. You can change it in Crewtale under Settings → Location. Crewtale only uses your location between Start and Stop of a ride you record, and nobody ever sees where you are right now.

Adding your clips

After a ride, Crewtale finds the photos and videos you took during it. Tap Add and each one lands on the route where it was taken. If you gave Crewtale access to selected photos only, it can't see the ride's photos, so you pick your clips by hand each time. Location and other details are removed from every file before it uploads.

Sharing a ride with friends who don't have the app

A rider who was on the ride can share it with a link or a QR code. Anyone with the link sees that ride's route, clips and riders, and can send their own photos and videos. Those wait until a rider from the ride okays them. The link stops working when it runs out or when you tap Stop sharing. A crew admin can switch Web sharing off for the whole crew.

Hiding where you live

Settings → Hide start and end hides the first and last part of your rides from the crew, so they see the ride but not your front door.

Reporting and blocking

On a clip, tap ••• to report it or block the rider. On a reply, press and hold it. On a rider's profile in the crew, tap Report or Block. Reports of clips and replies go to the crew's admins and to us; reports of a rider only to us. You'll find the riders you blocked under Settings → Blocked riders.

Leaving a crew

Open the crew from the You tab and tap Leave at the bottom.

Deleting your account

In the app: You tab → ⚙ → Settings → Delete account → Delete my account. It deletes your profile, every clip you added and your recordings, in every crew, straight away.

No longer have the app? Email help@crewtale.com from the address you signed in with (or tell us your @username) and we'll delete your account for you.

Privacy

What Crewtale collects and why: Privacy Policy. The rules for using Crewtale: Terms of Use.